RETURN AND REFUND POLICY

Navinium Finds

Last updated: October 11, 2026

At Navinium Finds, customer satisfaction is important to us. This Return and Refund Policy explains how we handle damaged, defective, poor-quality, or incorrect products, as well as requests to return products for personal reasons.

By placing an order with us, you acknowledge this policy, subject to your rights under applicable law.

1. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive an item that is damaged, defective, of unacceptable quality, or different from the product you ordered, please contact us as soon as possible.

We request that customers report these issues within 24 hours of delivery so that we can promptly investigate and work with our suppliers.

Please email us at naviniumfinds@gmail.com with the following information:

·         Your order number.

·         A description of the issue.

·         Clear photographs showing the product and any damage, defects, or incorrect items.

·         A video if photographs do not clearly demonstrate the issue.

·         Photographs of the packaging, where relevant.

Please ensure that the evidence clearly shows the issue being reported.

We will review the information and determine an appropriate resolution in accordance with this policy and applicable law.

You do not need to return a damaged, defective, or incorrect item in the usual case. Where your claim is approved, you may keep the product, and we may offer a refund or send a replacement, depending on the circumstances.

We may request additional information if necessary to assess your claim.

The 24-hour reporting request does not eliminate any mandatory rights or remedies available to you under applicable law.

2. REFUNDS FOR DAMAGED OR INCORRECT PRODUCTS

If we confirm that an item is damaged, defective, of unacceptable quality, or incorrectly supplied, we may provide an appropriate resolution, including:

·         A full or partial refund, depending on the circumstances and applicable law.

·         A replacement or resend of the same or a comparable product, subject to availability and your legal rights.

You will not normally be required to pay return shipping costs or send the item back for these approved claims.

Refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

We will communicate the resolution after reviewing your claim.

3. RETURNS FOR PERSONAL REASONS

We understand that customers may occasionally change their minds after placing an order. However, we do not routinely offer refunds or free resends for personal reasons, including:

·         Ordering the wrong size or variant when the product supplied matches the order.

·         Changing your mind after purchase.

·         Deciding that you no longer want the product.

·         Disliking the product when it matches its description and is not defective.

·         Selecting the wrong product at checkout.

Any return request for personal reasons is subject to our approval and applicable law.

If we agree to accept a return for a personal reason, you will be responsible for the return shipping costs, unless applicable law requires otherwise.

4. RETURNING ITEMS TO OUR SUPPLIER'S WAREHOUSE

In certain cases, our dispute or after-sales team may require a product to be returned to our supplier's warehouse. The location of supplier’s warehouse may be located in another country other than US.

If a return is authorized, we will provide the applicable return instructions and destination details.

Customers must not send products to a supplier or warehouse address without receiving authorization and instructions from us.

For approved returns relating to personal reasons, customers are responsible for the return shipping costs unless otherwise required by law or agreed in writing.

The return destination may differ from the original shipping address because our products may be fulfilled by third-party suppliers.

5. REPLACEMENTS AND RESENDS

Where a replacement or resend is approved, we will arrange shipment subject to product availability and supplier fulfillment arrangements.

A replacement may be the same product or a comparable alternative where appropriate and permitted by law.

If the required product is unavailable, we will discuss an appropriate alternative resolution, which may include a refund where applicable.

Replacement delivery times may vary depending on product availability, warehouse processing, and shipping conditions.

6. NON-RETURNABLE ITEMS

Certain products may not be eligible for return for personal reasons, subject to applicable law. Examples may include:

·         Products clearly identified as final sale, where permitted by law.

·         Personalized or custom-made products.

·         Items that have been used, altered, or damaged by the customer after delivery.

·         Products that cannot be returned for hygiene or safety reasons, where such exclusions are lawful and properly disclosed.

These exclusions do not remove any applicable rights concerning defective, damaged, misdescribed, or incorrectly supplied products.

7. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order is processed or dispatched. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Any cancellation or refund will be handled in accordance with our Terms of Service and applicable law.

8. MISSING OR LOST ORDERS

If your order has not arrived within the estimated delivery period or tracking indicates a delivery problem, please contact us with your order number and tracking information.

We will investigate the issue with the relevant shipping carrier or fulfillment partner and determine an appropriate resolution in accordance with our policies and applicable law.

9. HOW TO REQUEST A RETURN OR REFUND

To submit a return or refund request, email us at:

Email: naviniumfinds@gmail.com

Please include:

1.      Your order number.

2.      Your full name and the email address used to place the order.

3.      A clear explanation of your request.

4.      Photographs or video evidence when reporting damage, defects, or an incorrect product.

Please wait for our response before returning any item.

We aim to respond to customer inquiries within 1–2 business days, although response times may vary during busy periods.

10. CONTACT INFORMATION

For questions about returns, refunds, replacements, or this policy, contact:

Store Name: Navinium Finds
Email: naviniumfinds@gmail.com

We appreciate your business and will make reasonable efforts to resolve product-related concerns fairly and efficiently.

11. POLICY UPDATES

We reserve the right to update this Return and Refund Policy when necessary. Any revised version will be published on this page with an updated revision date.

Changes will be subject to applicable law and will not remove rights that customers are legally entitled to exercise.